Returns, Withdrawal & Complaints

Before checkout

Before payment, customers can review trader identity, address, contact details, total price, taxes where applicable, delivery costs, payment terms, delivery timing, subscription terms, and complaint process.

Smart Kilowatts hardware availability is shown per product or order. Some items may be in limited stock or require supplier lead time before dispatch.

Hardware product pages include product identifiers, responsible economic operator details where applicable, instructions, and safety warnings.

Withdrawal and returns

Consumers generally have a 14-day withdrawal right for distance contracts. To withdraw, contact support@kodokalviai.com or call +37067311550 with the order number.

Returned goods should be sent back without undue delay and no later than 14 days after the withdrawal notice. For change-of-mind returns, the customer normally pays the direct return shipping cost unless Smart Kilowatts agrees otherwise.

Refunds are issued within 14 days after the withdrawal notice. We may withhold the refund until the returned goods are received or proof of return is provided, unless EU or Lithuanian law requires different handling. Refunds are made to the original payment method where reasonably possible.

Digital-service exceptions require explicit prior consent and acknowledgement that withdrawal rights can be lost where EU law permits.

Complaints and warranty

Consumers have the statutory legal guarantee rights provided by EU and Lithuanian law for defective goods, including the minimum two-year legal guarantee where applicable.

Smart Kilowatts does not provide a separate commercial warranty unless it is explicitly shown on the product or order page. Any commercial warranty would be additional and would not replace statutory rights.

For defective goods, available remedies may include repair, replacement, price reduction, or refund where the law provides those remedies.

Complaints can be sent to support@kodokalviai.com or by calling +37067311550. We review complaints, may request order/device details needed to investigate, and respond through the contact channel used by the customer.