Support & Complaints

How users get help, report unsafe behavior, submit privacy requests, or file consumer complaints.

Support channels

Use support@kodokalviai.com or +37067311550 for account, order, provisioning, device, privacy, and complaint requests. Include the order number or device label if relevant, but do not send passwords, tokens, private keys, or unnecessary personal data.

Complaints

We review complaints, may ask for order or device details needed to investigate, and respond through the contact channel used by the customer. Lithuanian and EU consumers may also use applicable consumer-authority routes.

Unsafe device behavior

Users should immediately disconnect or disable automation for devices that switch unexpectedly, overheat, control the wrong load, or affect critical equipment.