Returnering, tilbagetrækning og reklamationer

Inden kassen

Før betaling kan kunder gennemgå sælgerens identitet, adresse, kontaktoplysninger, samlet pris, skatter og afgifter hvor relevant, leveringsomkostninger, betalingsvilkår, leveringstidspunkt, abonnementsvilkår og klageproces.

Tilgængelighed af Smart Kilowatts-hardware vises for hvert produkt eller hver ordre. Nogle varer kan være på begrænset lager eller kræve leveringstid fra leverandøren før afsendelse.

Hardwareproduktsider omfatter produktidentifikatorer, oplysninger om ansvarlig økonomisk operatør, hvor det er relevant, instruktioner og sikkerhedsadvarsler.

Udbetaling og returnering

Consumers generally have a 14-day withdrawal right for distance contracts. To withdraw, contact support@kodokalviai.com or call +37067311550 with the order number.

Returned goods should be sent back without undue delay and no later than 14 days after the withdrawal notice. For change-of-mind returns, the customer normally pays the direct return shipping cost unless Smart Kilowatts agrees otherwise.

Refunds are issued within 14 days after the withdrawal notice. We may withhold the refund until the returned goods are received or proof of return is provided, unless EU or Lithuanian law requires different handling. Refunds are made to the original payment method where reasonably possible.

Undtagelser for digitale tjenester kræver udtrykkeligt forudgående samtykke og anerkendelse af, at fortrydelsesretten kan gå tabt, hvor EU-lovgivningen tillader det.

Reklamationer og garanti

Consumers have the statutory legal guarantee rights provided by EU and Lithuanian law for defective goods, including the minimum two-year legal guarantee where applicable.

Smart Kilowatts does not provide a separate commercial warranty unless it is explicitly shown on the product or order page. Any commercial warranty would be additional and would not replace statutory rights.

For defective goods, available remedies may include repair, replacement, price reduction, or refund where the law provides those remedies.

Klager kan sendes til support@kodokalviai.com eller indgives ved at ringe til +37067311550. Vi gennemgår klager, kan anmode om ordre- eller enhedsoplysninger, der er nødvendige for at undersøge sagen, og svarer via den kontaktkanal, som kunden har brugt.